Terms of Service

Last updated: 27 October 2026

These Terms of Service ("Terms") govern your use of Grafema, an AI sales agent that finds prospects, writes and sends outbound emails, follows up and passes interested replies to you (the "Service"). The Service is provided by Grafema, Lda., a company registered in Portugal under tax number (NIF) 518986390, with registered office at Paul, 322, 3420-260 Sinde, Portugal ("Grafema", "we", "us").

By creating an account or using the Service, you agree to these Terms on behalf of the company you represent ("you", "the Customer"). If you don't agree, don't use the Service. The Service is for businesses only, not for consumers.

1. The Service

1.1 What Grafema does. Based on the target you set (industries, countries, company size, roles and any instructions), Grafema's AI agent:

• finds decision-makers at companies that match your target, using third-party business data providers;
• researches each company, mainly from its public website;
• writes a personal first email and follow-ups for each contact;
• sends the emails and follow-ups on your behalf from sending addresses we set up for you;
• sorts the replies and tells you about the interested ones (leads);
• shows your activity, replies and leads in your dashboard and sends you a weekly report.

1.2 Free preview. After signing up, you can see a free preview of up to 15 prospects with their first emails written. No payment is needed for the preview and nothing is sent to those prospects unless you subscribe.

1.3 Volume. A subscription includes up to 1,000 new contacts per month. New prospects are usually scheduled every day of the week. The actual number depends on how many people match your target in our data sources; we don't guarantee a minimum.

1.4 Sending infrastructure. We set up and manage the domains and mailboxes used to send your emails, on warmed-up infrastructure. They remain Grafema's property and are used for your campaigns while your subscription is active. Your first emails are usually sent within 3 working days of subscribing.

1.5 Your control. You can review, edit or remove any email before it's sent, and change your target in Settings. If you don't, the Service runs on its own: emails are sent once their review window ends.

1.6 Changes to the Service. We may improve or change features over time. If a change materially reduces what your subscription includes, we'll tell you in advance and you may cancel.

2. Your account

2.1 You must give accurate information, confirm your work email and keep your password secure. You're responsible for everything done through your account.

2.2 One company may hold one free preview. We may refuse or close accounts created to obtain repeated free previews or to misuse the Service.

3. Subscription, payment and cancellation

3.1 Price. The subscription costs €199 per month, plus VAT where applicable, billed monthly in advance. Prices shown at checkout prevail.

3.2 Payment. Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method every month until you cancel. Invoices are issued to the company details you provide at checkout.

3.3 Failed payments. If a payment fails, sending is paused until the payment method is updated. If it isn't updated within 14 days, we may cancel the subscription.

3.4 Cancellation. You can cancel anytime from Settings → Billing. Cancellation takes effect at the end of the current billing period; the Service continues until then. Fees already paid are not refunded, including for partial months, except where required by law.

3.5 Price changes. We may change the price with at least 30 days' notice. The new price applies from your next billing period after the notice; you may cancel before it applies.

4. Acceptable use and your responsibilities

4.1 Your offer and your content. You're responsible for the products or services you promote, for the accuracy of the information you give us, and for any instructions or edits you make to the emails. Emails are sent in your company's name.

4.2 Lawful B2B outreach. You agree to use the Service only for business-to-business outreach that is relevant to the recipients' professional role, and in line with the laws that apply to you, including data protection and electronic marketing rules (such as the GDPR and the ePrivacy rules as applied in each country). You must not use the Service to:

• contact consumers or send messages unrelated to the recipient's professional role;
• promote illegal, misleading, adult, gambling, financial-scam or otherwise harmful content;
• impersonate anyone or hide who the sender is;
• harass, threaten or discriminate;
• send content that infringes anyone's rights.

4.3 Opt-outs. Every recipient can ask not to be contacted again. We stop contacting anyone who opts out, and you agree not to contact them through the Service again.

4.4 Suspension. We may pause or suspend sending, without prior notice, if we reasonably believe your use breaks these Terms or the law, harms our sending reputation (for example, unusually high bounce or complaint rates), or puts recipients or Grafema at risk. We'll tell you why and, where possible, how to fix it.

5. Data and privacy

5.1 Your data. You keep all rights to the information you give us (company details, target, instructions and edits). You give us the right to use it to provide the Service.

5.2 Prospect data. Contact details of prospects are professional details obtained from third-party business data providers and public sources, and are processed on the basis of legitimate interest in B2B prospecting, as described in our Privacy Policy. Prospects can object at any time; we then stop contacting them.

5.3 Privacy. How we collect, use, share and protect personal data, and how data subjects exercise their rights (privacidade@grafema.ai), is described in our Privacy Policy: https://grafema.ai/privacy-policy

5.4 Retention. We keep customer data during the contract and for up to 5 years after it ends, and prospect data for up to 12 months after the last contact, as set out in our Privacy Policy. You can ask us to export your dashboard data before your subscription ends.

6. AI-generated content and results

6.1 Emails, summaries, research and reports are generated with AI from your inputs and from public and third-party data. They may contain mistakes. You can review them before they're sent, and you're responsible for content you approve or edit.

6.2 We work to reach the right people with relevant emails, but we don't guarantee any number of replies, leads, meetings or sales, nor that every email is delivered to the inbox.

7. Intellectual property

7.1 Grafema, the Service, its software, prompts and design remain our property. These Terms don't give you any right to them other than to use the Service while subscribed.

7.2 The emails written for you and the reports we send you can be used freely by you.

7.3 You may not copy, resell, reverse-engineer or use the Service to build a competing product.

8. Liability

8.1 Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

8.2 To the extent allowed by law, Grafema is not liable for indirect or consequential losses, such as lost profits, lost business or reputational harm.

8.3 Our total liability arising from the Service in any 12-month period is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

8.4 You'll indemnify Grafema against claims from third parties arising from your offer, your content or your breach of section 4.

9. Term and termination

9.1 These Terms apply from when you create an account until your account is closed.

9.2 Either party may end the subscription as described in section 3. We may close an account immediately for a serious or repeated breach of these Terms.

9.3 Sections 3.4, 5, 6, 7, 8 and 10 continue to apply after termination.

10. General

10.1 Changes to these Terms. We may update these Terms. We'll notify you of material changes by email or in the dashboard at least 30 days before they apply. If you keep using the Service afterwards, the new Terms apply; if you don't agree, you may cancel.

10.2 Governing law. These Terms are governed by Portuguese law. The courts of Lisbon have exclusive jurisdiction, unless mandatory law provides otherwise.

10.3 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Grafema about the Service.

10.4 Contact. Questions about these Terms: hello@grafema.ai · Grafema, Lda., Paul, 322, 3420-260 Sinde, Portugal